Frequently Asked Questions
Everything you need to know about upgrading your home with Kuysenstore.
What is the typical lead time for furniture and fixture deliveries?
For in-stock items, delivery typically takes 3-7 business days. For specialized bathroom fixtures or custom furniture, lead times may vary between 4 to 12 weeks depending on the manufacturer.
Do you offer professional installation services?
Yes, we provide professional installation for our premium bathroom and kitchen collections. You can request an installation quote during the checkout process or by contacting our support team.
What is your return policy for home decor and fixtures?
Items can be returned within 15 days of delivery, provided they are in their original packaging and have not been installed. Please note that custom-ordered products are non-refundable.
Are your products covered by a warranty?
All our products come with a standard manufacturer's warranty. Specific durations vary by brand, typically ranging from 1 year for accessories to 10 years for certain ceramic and brassware items.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. For high-value orders, we also offer flexible installment plans through selected partner banks.
Can I see the products in person before purchasing?
While Kuysenstore is our digital platform, many of our collections are available for viewing at our physical showrooms. Please contact us to schedule an appointment or check local availability.